I was involved in a number of projects at Royal Mail Group, based in technology HQ in London.
In March 2014 Royal Mail Group introduced a mail-handling pricing lever that enabled businesses who provide their outgoing mail to RMG in trays rather than in bags or bundles to receive a cost saving. This project involved major structural changes to several systems within the RMG IT estate.
I worked on a range of enhancements to the existing Tracked Returns service offered by Royal Mail, including a new self-service web portal for customers to manage their returns online, as well as improved invoicing reconciliation for internal RMG stakeholders. The project went live in February 2015.
Royal Mail Group upgraded its Siebel CRM and Oracle BI systems in order to improve business efficiency, bring the systems into support and introduce new enhancements to improve RMG’s customer service. The project was rolled out across all Royal Mail offices in October 2014.
In spring 2015 Royal Mail Group undertook a “Big Data” migration project to streamline its use of data from multiple sources (including marketing, reporting, revenue protection, CRM and RMG-bespoke tooling) into a single view to facilitate easier data analysis and manipulation.
- Siebel CRM
- Oracle BI
- System Test
- HP ALM
- MS Excel
- RMG bespoke tools
- Project managers
- Business analysts
- Third-party suppliers
- BAU stakeholders
Working collaboratively with suppliers